Eos & Flora FAQs

General Questions

  • What does Eos & Flora specialize in?

Eos & Flora specializes in personalized embroidered gifts and keepsakes, including custom apparel, blankets, and accessories. Each piece is thoughtfully designed and created to feel meaningful, whether it’s for a celebration, a memorial, or an everyday reminder of someone special.

  • Is Eos & Flora a small business?

Yes. Eos & Flora is a woman owned, family run small business. All products are made in small batches or to order, allowing us to focus on quality, detail, and personalization rather than mass production.

  • What kinds of personalized gifts do you offer?

We offer a wide range of custom embroidered items, including:

  • Personalized sweatshirts and apparel

  • Keepsake clothing made from meaningful garments

  • Custom blankets and soft goods

  • Embroidered bags, totes, and accessories

Many customers choose our products when looking for gifts that feel personal, thoughtful, and lasting.

  • Why Eos & Flora?

Named after the goddesses of dawn and bloom, our name reflects everything we value: fresh beginnings, fierce femininity, natural beauty, and the power of personal expression. Together, we’ve built a boutique embroidery brand that’s equal parts elegance and edge, with myth woven through every thread.

  • What does Eos & Flora do?

We design and manufacture embroidered sweatshirts, t-shirts, baseball caps, towels, and more using our professional in-house embroidery equipment. Every design, whether it’s custom portraiture, cheeky messaging, or floral-inspired detail, is crafted with purpose, personality, and high-quality materials. No mass production here, just two women stitching up magic (and giggling through the chaos) behind the scenes.

  • What does Eos & Flora make?

We specialize in custom and personalized embroidery, including:

  • Embroidered sweatshirts, hoodies, t-shirts, and an endless variety of other apparel

  • Keepsake clothing made from meaningful garments

  • Personalized blankets, baby announcement banners, door &n wreath sashes, and other soft goods

  • Custom bags, totes, and accessories

  • Small batch seasonal and giftable items

Each item is made to order or produced in limited quantities, allowing us to focus on quality, detail, and personalization.

  • Who are Eos & Flora products for?

Eos & Flora pieces are created for people who want gifts that feel personal and thoughtful.

Our customers often shop for:

  • Moms, grandmothers, grandfathers, dads, brothers, uncles, aunts, sisters, kids, nieces, nephews, mother/father figures, friends, co-workers, and neighbors

  • New parents and growing families

  • Memorial and remembrance gifts

  • Meaningful holidays and milestones including graduations, new homes, pregnancies, new babies, retirements, birthdays, and more.

  • People who love unique, custom, personalized, and handcrafted items

Whether you’re celebrating someone or honoring a memory, our designs are made to hold emotion, not just stitches.

  • What popular occasions are Eos & Flora products purchased for?

Many customers find us when searching for gifts for:

  • Mother’s Day

  • Father’s Day

  • Valentine’s Day

  • St. Patrick’s Day

  • Mardi Gras

  • Easter

  • Kentucky Derby

  • Vacation

  • Family Trips and Reunions

  • Grandparents’ Day

  • Graduations

  • New Home

  • New Baby

  • Pregnancy

  • Baby Shower

  • Bridal Shower

  • Wedding

  • Anniversary

  • Birthday

  • New Job

  • Retirement

  • Hanukkah

  • Kwanzaa

  • Christmas and holiday gifting

  • Halloween

  • Thanksgiving

  • Keepsakes

  • Memorial and sympathy gifts

  • Milestones

  • “Just because” moments

Our products are designed to feel appropriate for both joyful celebrations and quieter, more sentimental occasions.

  • What does Eos & Flora believe in?

Craftsmanship matters

  • Your story deserves to be seen and stitched

  • Clothing should feel personal, powerful, and a little mischievous

  • Small businesses with big dreams can change the game

  • What makes Eos & Flora different?

Woman owned and family run

  • Handcrafted and small batch production

  • Personalized embroidery with careful attention to detail

  • Thoughtful design over mass production

  • Clear communication and care throughout the process

We believe gifts should feel intentional, personal, and lasting.

  • How does customization work?

Most of our products allow you to:

  • Choose colors, sizes, and thread tones

  • Add names, words, or meaningful details

  • Create something that reflects your story

If you have a question or a special request, we’re always happy to help guide you through the process.

Don’t see the color or size you’re looking for? Just reach out and we’ll do everything we can to make it happen.

  • Do you offer keepsake or memorial gifts?

    Yes. We create keepsake and memorial items designed to honor meaningful moments, people, or memories. These pieces are often chosen for celebrating milestones, remembrance, sympathy, or deeply personal occasions and are made with care and respect.

  • Can I customize colors, names, or designs?

Most products allow customization, including:

  • Names or words

  • Thread colors

  • Sizes and garment colors

If you have a special request or question, we’re happy to help you create something that feels right.

  • Why do customers choose Eos & Flora?

    Customers choose Eos & Flora because they want:

    • Personalized embroidered gifts that feel meaningful

    • A woman owned small business with a personal touch

    • Handcrafted or small batch items

    • Clear communication and thoughtful design

    We believe a gift should feel intentional, not generic.

  • How do I get help choosing the right product?

    If you’re unsure which item is best for your occasion, feel free to reach out. We’re happy to help guide you toward a product that fits your needs and vision.

Orders & Customization

  • How will I know when new products have arrived?
    We announce all new products, designs, and restocks on our social media accounts:

Make sure you’re following us for the latest updates!

  • Can I choose the font for my product?
    Yes! If you have a specific font in mind, send us a picture or name of the font. If we can’t use the exact one, we’ll find something similar. Please email us at dawn@eosflora.com or cori@eosflora.com, or reach out through our social media accounts.

  • Can I choose the thread color(s) for my product?
    Yes! We offer a wide range of colors. If you’d like a specific shade, send us the details (color name, hex code, or a photo). We’ll match it as closely as possible.

  • Can I request a custom design?
    Yes! If you’d like a unique design, send us the details (picture, description, or something similar). Custom design and digitizing fees may apply.

  • Can I bring my own apparel?
    Yes. If you’d like us to embroider on your own clothing, please email us first to confirm. Note: We are not responsible for replacement if damage occurs to customer-supplied items during embroidery.

  • Do you offer wholesale for businesses?
    Yes! We provide wholesale orders for businesses. Email us with your details for a quote.

Production & Shipping

  • How long does it take to complete an order?
    Because all orders are custom-made, please allow 10–15 business days for production before shipping. Larger or highly customized orders may take longer.

    • Our busy season runs September through December. During these months, our production time will take longer. We will do our best to complete all orders as quickly as possible and in the order in which we receive them. Order early if you are shopping for holiday gifts!

  • Can I request a rush order?
    Possibly! Please contact us before placing your order to confirm if we can meet your deadline. Rush fees may apply.

  • When is the last day I can place an order for shipping and have it by December 24th?

    To ensure your holiday orders are shipped and delivered to you before December 25th, place your order no later than November 14th. We can not guarantee any orders placed after November 14th will be produced, shipped, and delivered in time for Christmas.

  • When is the last day I can place an order for pick up and have it by December 24th?

    To ensure your holiday orders are produced and available for pickup before December 25th, place your order no later than November 14th. We can not guarantee any orders placed after November 14th will be produced and ready for pickup in time for Christmas.

  • How do I send in clothing for keepsake items?
    Customers are responsible for shipping or dropping off clothing/personal items.

    • Shipping: Shipping address is provided once you successfully place your order online.

    • In-Person Drop Off: Between June and October, you may drop off your items to us at our booth at the Jeffersonville farmers market located in downtown Jeffersonville, IN at Big Four Station Park. It’s located near the corner of W. Market Street and Mulberry Street.

    • If you have questions, please email us at dawn@eosflora.com or cori@eosflora.com, or reach out through our social media accounts.

  • How much is shipping?
    Shipping is calculated at checkout based on your address and current carrier rates. We primarily ship via USPS but may use other carriers if it results in better service or cost.

  • Do you ship internationally?
    Yes.

Returns & Policies

  • Do you accept returns or exchanges?
    Because our products are personalized and custom-made, all sales are final.

  • If there is an error on our part, we will provide a replacement.

  • We are not able to refund or replace items due to customer errors (e.g., spelling mistakes provided in the order).

  • What if my item arrives damaged?
    If your order is damaged during shipping, please contact us within 7 days of delivery with photos of the damage. We will work with you on a replacement.

  • Do you provide order cancellations?
    Orders may be canceled within 24 hours of purchase, unless production has already started. After that, cancellations are not possible.

Care Instructions

  • How should I wash my embroidered items?

  • Turn inside out before washing.

  • Machine wash cold, gentle cycle.

  • Tumble dry low or hang dry.

  • Do not bleach.

  • Iron inside out if needed.

Customer Support

  • How can I contact Eos & Flora?

  • Email: dawn@eosflora.com and cori@eosflora.com

  • Social Media DMs: Facebook, Instagram, TikTok, YouTube

We’ll respond as quickly as possible, typically within 1–2 business days.

Eos & Flora is a woman owned small business creating personalized embroidered gifts, keepsake apparel, custom blankets, and meaningful handcrafted items for holidays, memorials, and life’s special moments.